Our vision is to leverage technology to transform shopping into an engaging, rewarding, and delightful experience. We're
a vibrant team of innovators who have embarked on a journey to reinvent how people shop. Our app gives users rewards for
purchasing participating brands by scanning their receipts after shopping. Fetch has become one of the fastest growing
tech companies in Wisconsin.
Our offices are located in downtown Madison overlooking Lake Monona. We like to celebrate our victories, big and small, and we've never been accused of taking ourselves too seriously.
As a small and agile team, we pride ourselves on the caliber of our work and the scope of our ambition. We have two sayings that sum up the ethos of Fetch Rewards: Defeat the Odds! and What's next?
We're committed to working with innovative and passionate people. As a young company, we need team players who can go above and beyond their individual responsibilities to help the company build towards its vision. If the challenge of disrupting a stagnant industry with the help of a hard-working and fun-seeking team excites you, then read on!
Your role in client support will put you as the face of Fetch and you will represent the company every day by directly interacting with our user base. We are often complimented on our responsiveness and helpfulness while assisting our users, and you will be able to own that sense of pride for the company. As a member of the client support team, you will predominantly liaise between internal and external users and the development team. Your technical competency and ability to internalize and articulate product bugs, enhancements, functionality, and engaging users will help you and Fetch succeed. An ideal candidate will thrive as an individual contributor, as well as in collaborative settings, by providing timely support to users, input on process improvement, and creating support-related content for users. The role requires an ability to blend technical, creative, and communication skills to support all Fetch users.
We know we're both succeeding when:
THE IDEAL CANDIDATE WILL BE ABLE TO:
COMPENSATION AND BENEFITS:
To apply, please submit resume and cover letter to firstname.lastname@example.org