Fetch is a fast-growing technology company innovating and changing how consumers fulfill their grocery needs.
We are headquartered in the heart of downtown Madison, with offices in Chicago and New York. Fetch currently provides a mobile grocery shopping app,
Fetch Rewards, that allows users to get rewarded every time they scan a receipt from a grocery store. Fetch Rewards is free and available in both the
Android and iOS platforms. The mission of Fetch is to provide easy access to the information and technology necessary for people to enjoy every stage in the life of
food (inspiration, planning, purchasing, preparation, and of course ... eating). Founded in 2013 and growing, Fetch is looking for a
Client Support Specialist to help us change the grocery shopping experience.
Your role in client support will put you as the face of Fetch and you will represent the company every day by directly interacting with retailers and users. We are often complimented on our responsiveness and helpfulness while assisting our retailers/users, and you will be able to own that sense of pride for the company. As a member of the client support team, you will predominantly liaise between internal and external users and the development team. Your technical competency and ability to internalize and articulate product bugs, enhancements, functionality, and engaging users will help you and Fetch succeed. An ideal candidate will thrive as an individual contributor, as well as in collaborative settings, by providing timely support to users, input on process improvement, and creating support-related content for users. The role requires an ability to blend technical, creative, and communication skills to support all Fetch users and retailers.
We know we're both succeeding when:
THE IDEAL CANDIDATE WILL BE ABLE TO:
COMPENSATION AND BENEFITS:
To apply, please submit resume and cover letter to firstname.lastname@example.org