FRAUD PREVENTION & QUALITY AUDITOR/ASSURANCE AGENT

MADISON, WI

Our vision is to leverage technology to transform shopping into an engaging, rewarding, and delightful experience. We're a vibrant team of innovators who have embarked on a journey to reinvent how people shop. Our app gives users rewards for purchasing participating brands by scanning their receipts after shopping. Fetch has become one of the fastest growing tech companies in Wisconsin.

Our offices are located in downtown Madison overlooking Lake Monona. We like to celebrate our victories, big and small, and we've never been accused of taking ourselves too seriously.

As a small and agile team, we pride ourselves on the caliber of our work and the scope of our ambition. We have two sayings that sum up the ethos of Fetch Rewards: Defeat the Odds! and What's next?

We're committed to working with innovative and passionate people. As a young company, we need team players who can go above and beyond their individual responsibilities to help the company build towards its vision. If the challenge of disrupting a stagnant industry with the help of a hard-working and fun-seeking team excites you, then read on!

As Fetch continues to grow into many households, we continue to place a high emphasis on quality and accuracy, as well as ensure that all users are "playing by the rules." We are hiring a Quality & Fraud Prevention Agent to join our team. In this role, you will help contribute in a variety of ways in measuring our receipt accuracy as well as identify fraudulent activity in Fetch Rewards.

RESPONSIBILITIES:

  • Audit, Measure, & Report accuracy on receipt reading & matching.
  • Identify trends in inaccuracies and escalate these problems.
  • Identify activity and behaviors indicative of fraudulent activity.
  • Review users accounts based on fraudulent activity and close their account.
  • Suggest new methods to catch fraudulent activity early.

SKILLS WE BELIEVE WOULD BE HELPFUL FOR THIS POSITION:

  • Experience with Excel formulas, organization, and analysis
  • Curiosity to ask questions and find answers.
  • Natural enjoyment of exploring data and gleaning insights.
  • Openness to other tasks and responsibilities as needed.